FAQ

CREDIT & EXCHANGE 

 

Hey gorgeous! If you are not 100% satisfied with your purchase, feel free to return the garment for store credit or exchange only. You have ten days to make any exchanges or returns for store credit. Please understand since our quantities are limited, thus garments are required to be returned in the same condition you received it in. If you have any questions or concerns, feel free to E-mail us at info@tkcdesigninc.com!

We will offer exchanges and returns, but at the shipping cost of the purchaser.If you wish to return a piece, please email us at info@tkcdesigninc.com to learn more about the process. 

 

Please note, all made to order pieces and custom artwork pieces are final sale.. To ensure that we get the right fit please send us your measurements using our size chart we can also set up an skype/face time call or showroom visit  with you to help you get your measurements! To set up a call or to visit our showroom e-mail us at info@tkcdesigninc.com!

All items purchased at a sale price are final sale. All masks are final sale!

PAYMENT 

 

We accept cash or credit only! All prices are charged in Canadian dollar amount, your local bank will convert the charge for you. Fees my apply. 

 

SIZE CHART 

FOR BHAG SUIT PLEASE USE SIZE CHART ON PRODUCT PAGE 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

SHOW ROOM BOOKINGS 

 

If you would like to visit our showroom to try on the garments please send us your availability to info@tkcdesigninc.com. We will get back to you with time and dates! We can’t wait to make your wardrobe colorful! 

 

CUSTOM WORK

 

We are happy to customize your TKC garment, wither you would like to change the length or the fit we can do it for you! Additional charges will apply depending on the type of customization.

 

SHIPPING 

We ship worldwide! Please allow one to two business weeks for your parcel to arrive to you. Shipping charges will be calculated upon checkout. All packages will come with a tracking number and if you have any further questions please feel free to contact us at info@tkcdesigninc.com. 

 

Shipping Rates: 

 

We are a small shop and require time to package your order, please allow 3-4 days for us to package your items.  If you want your order packed ASAP please select the express shipping options. 

Canada: $20

5-7 Business Days 

Canada Express: $30 

3-5 Business Days 

USA: $25

5-7 Business Days 

USA Express: $45
3-5 Business Days

Rest of the World: $55

10-20 Business Days

Scrunchie Shipping Rates range from $8-$12 depending on country. 

If the customer has given us the wrong address, we are not liable for the contents of the shipment and are not obligated to give you a refund. TKC is not responsible for unclaimed/returned, lost, damaged packages. If a package is returned to us, we will contact you, if you wish to reship the package, you are responsible for the return fee and new shipping label. If you wish to forfeit the package TKC will apply funds excluding return fee to your account as store credit. You may be charged customs duties and taxes. Customer is responsible for custom duties and tax payments. 

  * Due to COVID 19, shipping providers may have delays or may not deliver to your location, please check with your local post office on any delays or restrictions* 

CURBSIDE PICK UP & CONTACTLESS DELIVERY 

At this time we are also offering free curbside pick up from our studio in Vancouver BC or contactless delivery to customers located in Vancouver

 

To apply either option to your order, you can place your order online and click the pick up in store option. You can add a note at checkout (should be at the bottom of your order on the left) that you would like to do curbside pickup, if you want to come pick it up from us and we will send you a pick up time and the full address. Otherwise we will deliver it to you. 

 

Since we require some time to pack your order please be advised on our Curbside Pick up & Contactless Delivery times:  

 

Curbside Pick Up: We will contact you when your order is ready to be picked up.


Contactless Delivery: Choose a date with our team via email. we will contact you when we are on our way and let you know when your package is at your doorstep through the phone number you provide at checkout. 

 

Hope that helps! Thank you for considering shopping small during this time. Have a wonderful day! 

STORE CREDIT

Store credit does not expires. To use or check your balance please e-mail us at info@tkcdesigninc.com

© 2017 COPYRIGHT TKCDESIGNINC

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